RETURNS & DEFECTS
If you are not 100% satisfied with your online purchase, you can return your item to us for store credits which comes with a 3-month validity period. For returns: Email email@example.com with your order number, and items you wish to return within 14 working days of receiving your parcel. We will reply you within 3 working days on further instructions for the return. Please note the following:
- Returned items must be in original condition: unwashed, unworn and unscented. Items which do not fulfill these criteria will be duly rejected.
- Returns are not accepted for: lingerie, orders made with sale discount codes, voucher codes from reward points redemption and sale items.
- No cash refunds will be made for returns. Store credits will be issued via an online code, valid for 3 months, and can be used to offset online purchase of products only and are not applicable on postage/courier fees. Delivery fees, if any, will not be refunded.
- Store credits are to be used in a single transaction (fully utilised in 1 order), and not applicable with any other discounts or promotions. No credits/refunds will be given for the balance amount not used.
- Send your return item to us via traceable modes. We will not be responsible for any lost mail. Delivery fees, if any, will not be reimbursed.
- If you have another item in mind to exchange for, we can arrange for a 1-to-1 courier exchange at your location for a nominal fee of S$4. This fee will not be offset by any price difference in the exchange item. (Applicable to Singapore locations.)
DEFECTS / INCORRECT ITEMS RECEIVED
We do a quality check for each parcel before it leaves our hands. In the unlikely event that you receive a defective/incorrect item, we sincerely apologise for the inconvenience caused. For defects/incorrect items: Email us at firstname.lastname@example.org with snapshots of the area of the defect and your order details, within 14 working days of receiving your parcel. We will reply you within 3 working days on further instructions for the return. Please note the following:
- Returned items must be in original condition, unwashed and unworn with the tag intact. Items which do not fulfill these criteria will be duly rejected.
- Once the defective item is received, we will process and send out a replacement item.
- If a replacement of the exact item ordered is not available, customers can opt for store credits or a refund.
What are not considered defects?
- All items should be handwashed and NOT soaked. If an issue arises from machine-washing/soaking, this will not be considered a defect.
- Kindly allow for 0.5 - 0.8" difference in our given measurements, and 20% discrepancy in the product color due to lighting. Such variances are not defects.
- Prints on items may vary in terms of symmetry/alignment for each piece and will not be considered a defect.
- Items with slight imperfections (loose thread, slight dotted stains etc) which do not affect the overall appearance will not be considered a defect.
The policy set out above applies to products purchased from www.dearcollective.com. To learn more about the Returns Policy for products purchased from our stockists, please check in-store.
DEAR COLLECTIVE reserves the right to change its policies without prior notice.