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RETURNS & DEFECTS

RETURNS

If you are not 100% satisfied with your online purchase (eg. ordered wrong size/color or unsuitable fit), you can return your item to us for store credits which comes with a three-month validity period. For returns: Email hello@dearcollective.com with your order number, and items you wish to return within 14 working days of receiving your parcel. We will reply you within 3 working days on further instructions for the return. Please note the following:

  • Returned items must be in original condition, unwashed and unworn with the tag intact. Items which do not fulfill these criteria will be duly rejected.
  • Returns are not accepted for: orders made with discount codes, voucher codes from reward points redemption, store credits, and sale items.
  • No cash refunds will be made for returns. Store credits will be issued via an online code, valid for 3 months, and can be used to offset online purchase of products only and are not applicable on postage/courier fees. Delivery fees, if any, will not be refunded.
  • Store credits are to be used in a single transaction (fully utilised in one order), and not applicable with any other discounts or promotions. No credits/refunds will be given for the balance amount not used.
  • Send your return item to us via traceable modes. We will not be responsible for any lost mail. Delivery fees, if any, will not be reimbursed.

 

DEFECTS / INCORRECT ITEMS RECEIVED

We do a quality check for each parcel before it leaves our hands. In the unlikely event that you receive a defective/incorrect item, we sincerely apologise for the inconvenience caused. For defects/incorrect items: Email us at hello@dearcollective.com with snapshots of the area of the defect and your order details, within 14 working days of receiving your parcelWe will reply you within 3 working days on further instructions for the return. Please note the following:

  • Returned items must be in original condition, unwashed and unworn with the tag intact. Items which do not fulfill these criteria will be duly rejected.
  • Once the defective item is received, we will process and send out a replacement item.
  • If a replacement of the exact item ordered is not available, customers can opt for store credits or a refund. 


What are not considered defects?

  • All items should be handwashed and NOT soaked. If an issue arises from machine-washing/soaking, this will not be considered a defect.
  • Kindly allow for 0.5 - 0.8" difference in our given measurements, and 20% discrepancy in the product color due to lighting. Such variances are not defects.
  • Prints on items may vary in terms of symmetry/alignment for each piece and will not be considered a defect.
  • Items with slight imperfections (loose thread, slight dotted stains etc) which do not affect the overall appearance will not be considered a defect.


    The policy set out above applies to products purchased from www.dearcollective.com. To learn more about the Returns Policy for products purchased from our stockists, please check in-store.

    DEAR COLLECTIVE reserves the right to change its policies without prior notice.

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